#Opinion: opinion matters
Citizen satisfaction with the U.S. federal government declines for the second straight year, slipping 1.2% to a score of 68.1 (on a scale of 0 to 100) according to the American Customer Satisfaction Index’s Federal Government Report 2019. This virtually erases the considerable gains made between 2015 and 2017. “The government shutdown in 2019 only fueled the flames of … [Read more...] about American Customer Satisfaction with Federal Government Drops Again
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